Shipping, Returns & Refunds policy

SHIPPING

WE SHIP USING USPS PRIORITY MAIL OR SOMETIMES UPS GROUND.

A TRACKING NUMBER WILL BE EMAILED TO YOU AS SOON AS THE LABLE IS CREATED AND ORDER PACKED. ORDERS WILL BE SHIPPED WITHIN 1-2 BUSINESS DAYS AFTER LABEL IS CREATED.

IF YOUR ORDER CONTAINS BODY BUTTERS YOUR ORDER WILL BE SHIPPED M-TH DURING SUMMER MONTHS.

*** AFTER PACKAGE LEAVES OUR FACILITY IT'S UP TO THE CARRIER TO DELIVER AND IT'S OUT OF OUR HANDS.

*** IN THE EVENT YOU DID NOT RECEIVE YOUR PACKAGE PLEASE CONTACT THE CARRIER AND PROVIDE TRACKING INFORMATION TO FIND OUT YOUR PACKAGE ETA.

*** ALL OTHER ISSUES PLEASE REACH OUT TO OUR CUSTOMER SERVICE DEPARTMENT USING THE EMAIL OR PHONE NUMBER PROVIDED.

RETURNS AND REFUNDS

AT THE MOMENT WE ARE UNABLE TO ACCEPT RETURNS. IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE FEEL FREE TO CONTACT US AND WE WILL BE HAPPY TO ASSIST.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail karen@kjjgoldluxe.com